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Got a question? We answer.

Below you'll find a collection of the questions we got asked the most, timely grouped into categories. We hope you find clarity :)

Cute toddler with a funny confused-look on his face - Photo by Marco Paulo on Unsplash.

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About our services.

Do you take on small or really big projects?

As a general rule of thumb our minimum level of engagement is $5,000 (that’s our Quick launch 101), but if you’ve got something smaller in mind let’s talk about it... who knows, it could be fun. Regarding the “really big” projects, we have structured our work with scalability in mind. Our studio has the bandwidth to handle complex projects in-house. But, If any of them gets super big our strategy will be to grow with it — a nice portion of our in-house work will go into creative direction and project management as we collaborate with experts and artists to craft the best designs and solutions. Reach out if you have any doubt.

So, what exactly do you do?

Fair question. We specialize in anything that makes a brand work to improve business performance. From looking good, to making more money or having better systems. It is a broad game. Here you have all our services grouped into three main categories, each one containing some pre-packed solutions to ease your decision-making. However, we’ll suggest you take a look at our capabilities section (on the “Approach” page) so you can have a wider view of our solutions and specialties. If there’s anything regarding your brand that you feel needs some tweaking, give us a call.

I already have a brand. Can I hire you?

Sure! We can help you optimize the use you give to your existing brand to create a wide range of applications, improve performance, and maximize results across many areas of your company. However, this means your brand has to pass the quality check for us to be able to work with it. We’ll give it a quick look to organize the information and resources we'll need and if something is missing or we find opportunities to improve, don't worry, we’ll help you get it done.

What’s the difference between Full and Quick?

Very simple. FULL BRAND 3.0 is focused on putting together the broadest version of your brand and loading your belt with all the tools you can possibly need to grow your business (from looking good to performing well). On the other hand, QUICK LAUNCH 101 is mostly focused on getting the essential parts of your strategy and visual elements set to face the challenges in the initial stages (like heading in the right direction, building awareness, making your first sales, or pitching for business opportunities). Reach out if you have any doubt.

How do I know which service is better for me?

Here’s a good rule of thumb: 1) If you want to CREATE a brand — because you don’t have one or you want to improve an existing one; Quick Launch 101 and Full Brand 3.0 will help you with that. 2) If you want to COMMUNICATE your brand — because you already have a strong brand and your want o put it out there to the right audience on any channel; go check our capabilities in the “communicate” section. 3) Lastly, if you are curious about how to use your brand to improve business PERFORMANCE — because you want to exploit all the potential it has to add high-level value across your company; take a look at the capabilities in the “performance” section. Reach out if you have any doubt.want to exploit all the potential it has to add high-level value across your company; take a look at the capabilities in the “performance” section. Reach out if you have any doubt.

About our approach.

What’s up with your creative process?

It’s flexible and unbiased. We know well all the methodologies that run our business. We also are in deep contact with the wildness of our “creative” spirits. But, we don’t let any of them run the show alone. We are looking for objective and impactful results. And that’s all about balancing the extremes. Allowing bits of methodologies to mix and form a unique process that better fits your business challenge (not the other way around) gives better results. Making creativity intentional and strategic (not only intuitive and artistic) to design purposeful things that meet your business goals (not only look nice) also produce better results. That’s our process. If you still have questions, please reach out, we’ll be happy to keep on with the conversation.

What makes your brands different?

Mostly, the fact that we put a lot of focus on generating business results rather than pretty shiny things. You’ll see that our brands (and any element in them) are solutions to problems and not decoration items. Of course, they will look awesome, that’s part of the job — and we’re good at it. But the big WOW will come when you see the intangible connections we craft between your brand and your business and how we exploit those links to bring power to your organization.

That’s a lot of capabilities. How come?

We have plenty of capabilities in our list because: 1) We are constantly learning new things to build up our skill list. 2) We’ve gathered (and will keep updating) a great rooster of specialists and artists that will jump in to help when needed. And 3), we put a great effort into nailing and managing the strategy so we can orchestrate plenty of creative process at the same time. This allows us to meet one of our business pillars: never limiting what we can do for you to the current list of things we can do for you.

What services do your offer?

As you can see in the capabilities section, the things we can do for and with your brand are quite a lot. Don’t get freaked out by that. Focus on the fact that we can help you build your brand, communicate it, and work with it to improve your business performance. On the “Services” page we organized a few pre-packed solutions, and you can also choose anything from the capabilities list that better fits your needs. If you have any doubts please give us a call.

About our studio.

How can you bring in so many capabilities?

1) We are constantly learning new things to build up our skill list, 2) we’ve gathered (and will keep updating) a great rooster of specialists and artists that will jump in to help when needed, and 3) we put a great effort on managing the strategy so we can orchestrate plenty of creative process at the same time. This allows us to meet one of our business pillars: never limiting what we can do for you to the current list of things we can do for you.

Can you work remotely?

Sure we can. We normally do our video calls on Hangouts or Zoom, our online workshops in Miro, and our presentations in Google Drive. We also use Loom for the important messaging that doesn't require a meeting, Notion to have a record of he process, and Whatsapp for messaging.

About the engagement.

What other payment options do you offer?

We’re very open-minded when it comes to payment. If you can give us anything that honors the value of our services we’re up for negotiation. Reach out and let’s talk about it.

Can we meet in person?

Sure! If is within our possibilities and we can arrange a way to meet we’ll definitely show up. It’s always nice to be able to share your ideas in person.

Do I need to have something ready for the first meeting?

Not really. Just come with an open mind and be ready to share a deep conversation about your business and ideas. If we’re doing this online make sure you have a good internet connection and you’re in a place with no distraction.

What's the best way to get in touch?

Definitely a video call. You'll be able to better communicate your brand/business's story and we'll be able to grasp more details and ask more question to align better with your wants and needs. But, any other form of contact is a good start.

About Quick Launch 101

Can we do this remotely?

Definitely! We can run our entire process remotely and get the same high-quality results (and have some fun while we are at it too). We'll have the work sessions on video calls and manage the project with an online dashboard. Don't worry, it's all very easy to use. Drop a message if your want more details.

Can you do also the website and other applications?

Sure! Once your brand essentials are set we can help you craft tons of visual applications. Check our Applied Brand-ing service for details and pricing.

How long will this branding last before I need to upgrade it?

That will depend on your goals and how fast you grow out this basic set of brand tools. So we wont put a timeframe on it. But, when that moment hits, you will know you’re doing good and you’ll have a solid foundation to scale your brand on.

What if don't have a name yet?

No problem! We help you with that if you want. We just have to can add an extra week in between the strategy workshops and the brand creation phase to work on a solid name for your business. Reach out for pricing information.

How is this perfect to start with?

Because it’s designed to give you a direction and gain momentum. We focused on the things that really move the needle for your business at this stage, give your more of that, and less of the ones that don't. But, what about the things that you took out? Don’t worry, we will leave you with a basic foundation so you can work on adding those tools when it’s time.

About Full Brand 3.0

Can we do this remotely?

Definitely! We can run our entire process remotely and get the same high-quality results (and have some fun while we are at it too). We'll have the work sessions on video calls and manage the project with an online dashboard. Don't worry, it's all very easy to use. Drop a message if your want more details.

Can you also design the collaterals?

Sure! Once your strategy and brand elements are set we can help you craft tons of visual applications. Check our Applied Brand-ing service for details and pricing.

What if I already have the quick launch branding?

What we do in this cases is analyze your brand to see how well it will adapt to the changes and work on any weak point to make sure it supports your plans. Then add the rest of the brand elements you may need. Regardless pricing, fees could be reduced depending on how little we have to tweak your current brand to be ready for the journey.

How is this perfect for growth?

Because we will focused on strengthening you strategy, aligning your resources with your goals, and calibrating your brand to maximize your changes to win. What your brand do best at this point is scaffolding and setting the pace for your growth to avoid risks and react quicker to any mislead or opportunity.

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Your question is not here? Reach out to Napoleon.

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Napoleon Bazan

napoleon@supervillanos.co
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